According to speaker Les Brown, it’s essential to confront conflict head-on rather than shy away from it, and to seek out strategies for effective resolution. Below are some suggestions for managing conflict in your workplace and professional interactions.
1. Embrace conflict instead of fearing it.
Many individuals feel anxious when faced with disagreement or strife due to their apprehensions. This reaction seems peculiar considering that conflict is inherent to life and living; unless one lives in isolation, it’s practically unavoidable.
You should face conflict with composure, recognizing it as a natural occurrence in human interactions. View conflict as an opportunity to gain clearer insights.
2. Let go of the idea of winning or losing during conflicts.
Instead, embrace a mindset focused on resolution. Unless you’re engaged in combat, the person you’re clashing with is likely not an enemy, but rather someone whose aims are usually aligned with—if not at least related to—yours.
Shift your mindset from trying to quash the conflict to redirecting that energy towards a shared objective. Though conflict is ingrained in our nature, the most prosperous societies thrive on collaboration. Shared ambitions can act as powerful bonds.
When the opposing party realizes that you’re dedicated to uncovering a solution—whether shared or not—you may transform a potential adversary into an ally. Instead of engaging in a confrontation, you can collaborate to find a mutually beneficial resolution.
3. Steer clear of negative or aggressive language.
Avoid using terms like “but” or phrases that imply culpability like “you’re incorrect.”
Instead, opt for uplifting language that diffuses tension rather than escalating it, such as, “I understand your viewpoint, and here’s my perspective…” or “I acknowledge your stance, and…”
4. Discuss the situation with an impartial party for insight and clarity.
Bringing a challenge into open discussion can be incredibly beneficial.
Friends or acquaintances who comprehend your viewpoint can offer insightful feedback. They may help illuminate your current situation and, for better or worse, give their take on whether your approach and judgment are appropriate.
5. Seek distractions to take a break from the conflict.
Take a step back from the issue at hand. Initiate a new endeavor, organize a family outing, or embark on a short vacation or weekend escape.
Occasionally, clearing your head is necessary. Taking a break allows you the opportunity to reassess your stance and perhaps return with a renewed outlook on resolving that persistent conflict.
