Excellent customer service can elevate your business to new heights. The power of great customer service lies in its ability to transform dissatisfied customers into loyal brand advocates.
Customer service has evolved to encompass a wide array of roles, from handling traditional service calls to implementing automated customer relationship management strategies. To help you navigate this complex landscape, we’ve curated a list of the top seven customer service books available today. Whether you’re a solopreneur starting a new venture or a seasoned entrepreneur looking to enhance your customer service skills, these books offer invaluable insights.
Customer Service for Employee Growth and Team-Building
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
By Jeff Toister
Jeff Toister, President of Toister Performance Solutions, offers a comprehensive guide on fostering a customer service-centric company culture. His practical approach helps companies of all sizes develop and maintain proactive customer service cultures, empowering employees to prioritize customer satisfaction.
Customer Service for Your Digital Presence
Digital Customer Service: Transforming Customer Experience for An On-Screen World
By Rick DeLisi and Dan Michaeli
Rick DeLisi and Dan Michaeli’s book delves into the realm of online customer service, providing essential strategies for enhancing customer interactions in the digital space. From self-service options to social media management, this book equips executives and service leaders with the tools to elevate their online customer service game.
Customer Service for the New Entrepreneur
Customer Service is Dead: Delivering 6-Star Service In A 1-Star World
By Mitche Graf
Mitche Graf’s manifesto offers valuable insights for startups aiming to establish superior customer service practices from the outset. From handling complaints to hiring and training employees, this book lays the groundwork for building a customer-focused business.
Customer Service for Front Line Communicators
The Customer Communication Formula
By Charlotte Purvis
Charlotte Purvis, with over two decades of experience in customer service, provides actionable advice on effective communication strategies. By focusing on connection, conversation, and closure, this book empowers businesses to enhance customer interactions and exceed performance goals.
Best CRM Practices for Customer Service
Customer Relationship Management: Concepts and Technologies (4th Edition)
By Francis Buttle
Francis Buttle’s book explores how customer relationship management (CRM) can revolutionize customer service by enabling businesses to better understand and address customer needs. With a comprehensive approach and a focus on practical implementation, this book is essential for entrepreneurs and customer service professionals seeking to enhance client relationships.
Customer Service Automation for Service-Based Entrepreneurs
The Boutique Effect
By Mary Sue Dahill
Mary Sue Dahill’s book challenges the misconception that automation diminishes personalized customer interactions. By leveraging CRM tools effectively, businesses can create unique, boutique-like experiences for their customers. From client onboarding to event communications, this book offers practical strategies for streamlining and enhancing digital customer service.
Customer Service for Everyone
The Thank You Economy
By Gary Vaynerchuk
Gary Vaynerchuk’s classic book, “The Thank You Economy,” emphasizes the importance of customer appreciation in all business interactions. By prioritizing social interactions and genuine relationships, businesses can cultivate lasting customer loyalty and drive business growth.
Remember, investing in customer service is investing in the future success of your business. Embrace these insights, implement best practices, and watch your customer service strategy propel your business to new heights.
