This was my inaugural performance evaluation in my initial professional role, and I felt quite anxious. My supervisor sat across from me in a small conference area to discuss the 360-degree feedback I had received from my colleagues. The majority of the remarks—indeed, nearly all of them—were favorable, including the so-called “areas for improvement.”
However, there was one assessment that was less than favorable. I was well aware of who had written it and the reasons behind their comments, which I believed were quite unjust. I attempted to clarify to my manager what truly transpired and why the feedback lacked merit, but she interrupted, stating, “Feedback is a gift. Accept it as such, and then you can decide how to proceed.”
This perspective struck me as profoundly empowering. Individuals may provide all sorts of feedback, yet it’s ultimately up to you to determine how to respond. Engaging with feedback requires consideration and is often offered from a place of sincere intent, meaning it likely deserves at least some attention. Nonetheless, not every individual offering commentary possesses the right intentions, the necessary expertise, or even the personality traits to dispense constructive feedback. Understanding this, you can graciously acknowledge all feedback, express gratitude to the commentator, and refrain from becoming defensive.
Regardless of the position I’ve held—be it a direct report, supervisor, outside consultant, mentor, or mentee—I’ve recognized that the capability to accept and respond to feedback suitably is crucial to my achievements. It demonstrates both emotional maturity and professional assurance to receive criticism with grace.
A perfectly valid reaction to someone’s insights could be a heartfelt, “I appreciate the feedback.” There’s no need to justify or defend yourself, yet if the feedback resonates with you, make sure to communicate that to the provider. If you wish to leave a lasting impression, share what specific actions you plan to implement in the future based on their feedback.
On the flip side, if, after careful consideration, you find the feedback unhelpful, you’re welcome to simply respond with a polite thank you to acknowledge that you heard and understood the input.
Personally, I have discovered that taking time to respond to feedback is a beneficial strategy. There have been occasions when I’ve received feedback and my first instinct was to rationalize or clarify myself. However, by simply accepting the feedback and reflecting on it later, I’ve been able to extract useful insights to enhance my work or tactics. An immediate reaction can often stem from emotion, while allowing time for contemplation may lead to a more measured assessment.
When someone offers a critique, take time to reflect on it; assess its truthfulness, relevance, and how—or if—you should act on it in the future. You always retain the option to disregard the feedback (provided you are prepared for the repercussions), but don’t overlook this gift.
